FAQ

Watching shows on GÂRDEN

How do I watch a show?

Once you’ve bought a ticket or redeemed a ticket via your membership, go to the show page at the start time (e.g. 9pm) and click on the button ‘WATCH SHOW’.

Streams begin automatically at the start time of the show.

Where can I watch a show?

GÂRDEN is accessible through a webbrowser on a smart, or connected, TV, computer or mobile device. If you are able to cast from one of these devices to your TV, you can also watch GÂRDEN streams on your TV like that.

How can I communicate with an artist during a show?

There’s a chatbox visible on your screen during a live show where you can type and communicate with other viewers and the performing artists.

What can I do if audio and image are out of sync?

Some viewers experience problems with the sync of sound and image. We are working on a solution. If you experience this problem it might help to close all other browser windows. If this doesn’t solve your problem, please refresh you browser window.

Can I watch the show later/again?

Yes you can. If you bought a ticket you can rewatch for 7 days. If you’re a GÂRDEN member the time you can rewatch a show depends on which subscription you have.

About GÂRDEN

What is GÂRDEN?

GÂRDEN is a place that cultivates musicians’ creative visions and where they can let their music bloom. It does this through an audio-visual studio purpose-built for livestreaming and an accompanying discovery platform.

Who is GÂRDEN for?

GÂRDEN is a place where musicians and fans come together in harmony. It’s about connection, but also about much needed revenues for musicians. Fans are eager to support and GÂRDEN allows them to express this in a direct relationship with the artists.

How does it work?

Artists get booked by the team at GÂRDEN to play a unique liveshow to stream to their fans.

Fans buy a ticket or get a GÂRDEN membership for extra perks. Either of these provide access to the livestream show.

Buying tickets or memberships

How do I buy a ticket?

From the home page or the show page click the ‘Tickets’ button and pay through the checkout. Make sure you are logged into the GÂRDEN website when you do this. Once you’ve bought your ticket you will receive a confirmation email.

How do I buy a membership?

You can choose to become a member of GÂRDEN from the member page or during your checkout. Members pay the lowest fees for our shows while supporting our mission and the artists we book.

Account and membership questions

How do I reset my password?

Lost your password? Ask for a reset.

Are all times displayed on the show pages in my local time?

How do I delete my account?

We are working on an online solution, in the meantime you can just send a email.

How do I cancel my membership?

We are working on an online solution, in the meantime you can just send a email.

How do I unsubscribe from your emails?

There are two sets of emails.

  1. Emails related to the membership or ticket(s) you bought.
  2. Our newsletter, which you can unsubscribe from at the bottom of each installment.

Is it possible to get a refund?

If a show didn’t happen or you feel you need a refund for another reason, please email support@gardenmusic.eu with a detailed explanation.

Troubleshooting

What do I do when video and audio is out of sync?

Try closing unused applications or browser tabs and/or update your browser and graphics card. Dropped frames can occur if your machine/device’s processing is unable to keep up with the video data that’s being transferred.  If your system cannot process a higher quality of video, frames of video may be skipped, which can cause audio to become out of sync as well. This tends to happen most when multiple programs are running while viewing the video.

The most common solution to all issues, like having no video or a frozen image, is to refresh your page.

Always check you are logged into your GÂRDEN profile.

If you are still experiencing problems, please email support@gardenmusic.eu with a detailed explanation.